期刊專區/ Periodical Section

學校行政領導中的「滿意」與「不滿意」議題

The Issues of Satisfaction and Dissatisfaction in School Administration Leadership

所屬期刊：	第4卷第3期 「教育政策與制度」 主編：國立臺灣師範大學名譽教授 謝文全
系統編號：	vol014_05
主題：	教育政策與制度
出版年份：	2008
作者：	陳成宏
作者(英文)：	Cheng-Hung Chen
論文名稱：	學校行政領導中的「滿意」與「不滿意」議題
論文名稱(英文)：	The Issues of Satisfaction and Dissatisfaction in School Administration Leadership
共同作者：
最高學歷：
校院名稱：
系所名稱：
語文別：
論文頁數：	22
中文關鍵字：	學校行政領導、工作的滿意理論、民主的不滿意理論、全面品質管理
英文關鍵字：	school administration leadership, satisfaction theory of job, dissatisfaction theory of democracy, Total Quality Management
服務單位：	興國管理學院文教事業管理系助理教授
稿件字數：	20919
作者專長：	教育行政
投稿日期：	2008/3/12
論文下載：
摘要(中文)：	「工作的滿意理論」探討內部員工對工作的滿意與不滿意因素，「民主的不滿意理論」強調社區居民對學校政策的不滿意效應，「全面品質管理」為確保品質必須兼顧組織內外顧客的滿意程度，本文嘗試以上述三者為理論基礎，將其導入學校行政的脈絡，尋求其在學校行政領導架構下的關聯意涵。三種理論各有其對學校行政領導的看法及立場，而「滿意－不滿意」概念恰如一連接三方的平台，巧妙地將三邊的主要論點兩兩互相連結。此三者一主內，一主外，一內外兼顧，三者之間關係的界定和釐清，當能提供學校行政人員於領導理論與實務的參考依據。
摘要(英文)：	The "satisfaction theory of job" is concerned about employees’ satisfiers and dissatisfiers in job, "dissatisfaction theory of democracy" focuses on the dissatisfaction effect yielded from community members’ responses on educational policies, and Total Quality Management (TQM) emphasizes meeting the satisfaction of both internal and external customers. Based on the three theories, this paper aims to introduce them into the context of school administration, and further explore their connected implications under the framework of school leadership. While the three of them have owned their unique perspectives respectively, the concept of "satisfaction- dissatisfaction" just serves as a platform for linking three sides, which establishes the channels to communicate with each other’s main discourses. With this effort in investigating the interrelationship among three theories, it is reasonably expected that school administrators can have a better understanding of leadership theoretically and practically.
參考文獻：	李昆林（2001）。全面品質管理、知識管理與學習型組織整合模組之構建。國立中正大學企業管理研究所碩士論文，未出版，嘉義縣。 吳煥烘（2004）。學校行政領導理論與實務。台北：五南。 吳瓊恩（1998）。行政學。台北：三民。 姜占魁（1996）。行政學。台北：五南。 秦夢群（1999）。教育行政—理論部分。台北：五南。 張添洲（2003）。學校經營與行政。台北：五南。 張潤書（2000）。行政學。台北：三民。 陳成宏（2005）。學校變革與校長領導理論的整合性觀點：Bolman and Deal 之多元架構領導途徑分析。國立教育研究院，教育研究與發展期刊，1（2），155-176。 陳成宏（2006）。教育行政領導人員的公共順服與專業自主之兩難：脆弱論題及不滿意理論的觀點分析。慈濟大學教育研究學刊，2，139-160。 傅肅良（1994）。行政學管理學。台北：三民。 謝文全（2007）。教育行政學。台北：五南。 Alsbury, T. L. (2003). Superintendent and school board member turnover: Political versus apolitical turnover as a critical variable in the application of the dissatisfaction theory. Educational Administration Quarterly, 39(5), 667-698. Bolman, L. G., & Deal, T. E. (1997). Reframing Organizations. (2nd ed.). San Francisco, CA: Jossey-Bass. Bonstingl, J. J. (1992). The quality revolution in education. Improving School Quality, 50(3), 4-9.Boyd, W. (1976). The public, the professionals and educational policy making: Who governs? Teachers College Record, 77(44), 547-549. Carter, G.., & Cunningham, W. (1997). The American school superintendent: Leading in the age of pressure. San Francisco: Jossey-Bass. Dale, R., & Cooper, C. (1992). Total quality and human resources. Cambridge, MA: Blackwell Publishers. Dean, J.W., & Evans, J. R. (1994). Total quality: Management, organization and society. St Paul: West Publishing. Fitzgerald, R. J. (1999). Total quality management in education. Retrieved January 10, 2008, from http://www.minuteman.org/topics/tqm.html. Fullan, M., & Miles, M. B. (1992). Getting reform right: What works and what doesn’t. Phi Delta Kappan, 73(10), 744-752. Fullan, M. (1999). Change Forces. London: Falmer Press. Fullan, M. (2001). The new meaning of educational change. NY: Teachers College Press. Grady, M. L., & Bryant, M. T. (1989). Critical incidents between superintendents and school boards: Implications for practice. Planning for Change, 20, 206-214. Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40, 309-342. Herzberg, F., Mausner, B., & Snyderman, B. (1959). The motivation to work. New York: Wiley. In Carl Glickman, Stephen Gordon, & Jovita M. Ross-Gordon, (1998). Supervision of instruction. (p. 71-73). Needham Heights: Allyn and Bacon. Herzberg, F. (1966). Work and the nature of man. New York: World. Iannaccone, L., & Lutz, F. W. (1970). Politics, power and policy: The governing of local school districts. Columbus, OH: Charles E. Merrill. Iannaccone, L., & Lutz, F. W. (1994). The crucible of democracy: The local arena. Journal of Educational Policy, 9(5), 39-52. Li, H. H. (1997). High performance teams in public organizations: A case study of Ohio’s "Team Excellence in the Public Sector." Unpublished doctoral dissertation. Ohio State University. Lortie, D. (1975). Schoolteacher: A sociological study. Chicago: University of Chicago Press. Lutz, F. W., & Merz, C. (1992). The politics of school/community relations. Teachers College, Columbia University. McGehee, K. (1990). The dissatisfaction theory: An application of Herzberg’s motivation theory. Unpublish doctoral dissertation. East Texas State University, Commerce. Meyer, J. W., & Rowan, B. (1978). The structure of educational organizations. In J. W. Meyer and Associates, Environments and Organizations: Theoretical and Empirical Perspectives. San Francisco, CA: Jossey-Bass.Milakovich, M. E. (1995). Improving service quality: Effects of feedback sign on group goal setting, strategies, and performance. Group and Organization studies, 19(3), 309-333. Olson, L. (1995, April 12). Rapid turnover in leadership impedes reforms, study finds. Education Week, p. 6. Omachonu, V. C., & Ross, J. E. (1994). Principles of total quality. Delray Beach: St Lucy. Sergiovanni, T. (1967). Factors which affect satisfaction and dissatisfaction of teachers. Journal of Educational Administration, 5, 67-82. Swiss, J. E. (1992). Adapting total quality management (TQM) to government. Public Administration Review, 52(4), 356-362. Togneri, W. (1996). Organizing communities: The Christian Right and school reform. Retrieved November 17, 2007, from http://www.cpn.org/topics/religion/organizing.html